Terms of Service

Section 1: Agreement to Terms

Welcome to Tiberius AI. These Terms of Service ("Terms") govern your access to and use of the website located at https://tiberius.ai and all related services, products, and tools provided by Tiberius AI LLC ("Tiberius AI," "we," "us," or "our").

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Section 2: Description of Services

Tiberius AI provides AI-powered business solutions for contractors and service professionals, including but not limited to:

• AI voice agents for inbound and outbound call handling
• AI-powered talking websites and chat agents
• Instant photo quoting tools
• Lead capture and follow-up automation
• Custom AI tools and integrations
• Website and landing page deployment
• CRM setup and management

We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

Section 3: User Accounts and Responsibilities

For Tiberius-managed services, we may provide access through provider accounts and infrastructure managed by Tiberius. Where a separate written custom-build agreement provides for accounts in your name or ownership of a system, access and ownership follow that agreement.

You are responsible for:

• Providing accurate and current business information
• Maintaining the security of any login credentials we provide or create on your behalf
• Complying with the terms of service of any third-party platforms connected to your account
• Using our services in compliance with all applicable laws and regulations

You agree not to use our services for any unlawful, abusive, or unauthorized purpose.

Section 3A: Connected Business Accounts and Use of Data

If you connect an Intuit QuickBooks account, you authorize Tiberius AI LLC to retrieve and use selected company information, customer names and contact details, products or services and prices, and invoice information to provide the features you request through Alfred. These purposes include answering questions about your business records, finding relevant customers and items, and preparing, reviewing, and revising private invoice previews.

The current integration reads QuickBooks information and creates private previews within Tiberius. It does not create or send invoices in QuickBooks, charge customers, or initiate payments. A private preview is not a completed accounting transaction.

We use your connected QuickBooks data to provide services to your business and its authorized workspace users. We do not sell that data, make it available to other customers' workspaces, or use it to provide another customer's service.

Providing Alfred's responses involves service providers. Relevant questions, conversation and business context, and selected QuickBooks results may be processed by Anthropic to generate responses. If you use voice input or spoken replies, ElevenLabs processes the input audio or reply text for transcription or speech; that content may include connected business information. Supabase provides backend storage and Vercel hosts the application. QuickBooks authorization credentials are handled separately from model prompts. Our Privacy Policy explains these uses and disclosures.

By choosing to connect QuickBooks and use these features after receiving these disclosures, you agree to the data uses described in this section and the Privacy Policy. You must have authority to connect the company and provide its information. You can stop future QuickBooks access using the disconnect controls. Completed disconnection removes stored connection credentials, but saved conversations and private drafts remain unless separately deleted. Contact support@tiberius.ai for assistance or deletion requests.

Section 4: SMS/Text Messaging Terms

Program name: Tiberius Account Notifications. Existing Tiberius users may separately opt in to recurring account and operational notifications. These include account status and security notices, service availability and maintenance notices, billing or subscription events, and workflow review or approval reminders.

This program does not include marketing, promotions, lending, age-gated content, or contractor-to-homeowner messaging.

Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to opt out or HELP for help. You may also contact support@tiberius.ai. Carriers are not liable for delayed or undelivered messages.

See the SMS Terms and SMS consent page for the program's disclosures and enrollment availability.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with third parties, except aggregators and providers of the text message services.

Section 5: Pricing, Payment, and Billing

Applicable fees, included usage, and additional usage charges are stated in the plan, checkout, proposal, or service agreement you accept. All fees are in U.S. dollars unless that agreement states otherwise.

Free access, when offered, is subject to the eligibility and usage limits disclosed for that offer and does not require a credit card. Selecting free access does not enroll you in a paid plan.

We reserve the right to change pricing with 30 days' written notice, subject to any longer price protection agreed in writing. Price changes do not apply retroactively to the current billing cycle.

Section 6: Cancellation and Refunds

You may cancel your paid managed service at any time by contacting us at support@tiberius.ai. Upon cancellation:

• Your service will remain active through the end of the current billing period
• No refunds will be issued for partial months
• Any one-time setup fee charged is non-refundable unless your service agreement states otherwise
• Accounts created in your name on third-party platforms remain yours and are not affected by cancellation of our managed service

We reserve the right to terminate your access to our services if you violate these Terms, engage in abusive behavior, or fail to make timely payments.

Section 7: Intellectual Property

All content, designs, code, tools, and materials created by Tiberius AI for the purpose of delivering our managed services remain the intellectual property of Tiberius AI LLC unless a separate custom ownership agreement has been executed.

Under our managed service:

• We build and manage your AI tools and systems
• Provider accounts and infrastructure may be managed by Tiberius; any client ownership is specified in a separate written agreement
• Your business data, call recordings, and lead information are yours
• The underlying templates, code, and AI configurations remain our proprietary property

Clients who wish to obtain full ownership of custom-built systems, codebases, and infrastructure may do so through a separate custom engagement with its own proposal and pricing.

Section 8: Limitation of Liability

To the fullest extent permitted by law, Tiberius AI LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to:

• Loss of revenue, profits, or business opportunities
• Loss or corruption of data
• Service interruptions or downtime
• Errors or inaccuracies in AI-generated content or responses
• Actions taken by third-party platforms or service providers

Our total liability for any claim arising from these Terms or our services shall not exceed the total amount you have paid to us in the 3 months preceding the claim.

Section 9: Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Our services will be uninterrupted, error-free, or secure
• AI-generated responses will be accurate, complete, or appropriate in all circumstances
• Our services will meet your specific requirements or expectations
• Any defects will be corrected in a specific timeframe

You acknowledge that AI technology is evolving and that outputs may occasionally be inaccurate or unexpected.

Section 10: Indemnification

You agree to indemnify, defend, and hold harmless Tiberius AI LLC, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content or data you provide to us
• Any dispute between you and your customers or end users

Section 11: Third-Party Services

Our services may integrate with or rely on third-party platforms and services (e.g., CRM systems, voice agent platforms, hosting providers, AI model providers). We are not responsible for the availability, performance, terms, or policies of third-party services.

Your use of third-party services is governed by their respective terms and privacy policies.

Section 12: Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Texas.

Section 13: Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically.

Section 14: Contact Us

If you have any questions about these Terms of Service, please contact us:

Tiberius AI LLC
Email: support@tiberius.ai
Website: https://tiberius.ai